by Stephanie Gonzalez, CEO & Managing Partner Real estate brokerages are susceptible to changes. It's a marketplace, constantly moving, shaking, and shifting. The impact of the NAR settlement is not small, and it is not slight. As a brokerage, we were clear from the beginning that we would not lie down in the grass and just allow it to pass – because it wasn't going to. We were also very clear that we valued real estate agents, specifically our real estate agents. We quickly moved into action and decided that four things were going to happen: Number one, we wanted to be an early adopter. Number two, we knew we had to completely redesign our tools and resources to best impact our real estate agents and the consumers and clients that they serve. Number three, we completely evaluated, redesigned, and elevated the way that we handled the education, training, and coaching of our agents. And last but not least, number four, every single one of our support team members knew this was all hands on deck. As a buyer in this marketplace, it’s important to know that you've got great representation. You have clarity around how a transaction goes as it relates to funding – funding of the real estate itself and funding of the services that go along with it. As a seller, it’s important to know that you now have deeper communication as it relates to what it takes to sell your home. From the ancillary service providers to the real estate agent, to the buyer itself, there's so much more transparency and communication.